Privacy Policy
We Mow It ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website (wemowit.com.au), our mobile application (wemowit.app), and our services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that is necessary to provide our instant quoting and lawn care services to you. This includes:
- Location & Property Data (Critical for Service): We collect your specific service address and may request access to your device's precise location. This data is used exclusively to:
- Identify your property boundaries on satellite maps.
- Calculate accurate lawn surface area for instant pricing.
- Direct our contractors to the correct job site.
- Personal Information: Name, email address, and phone number for account creation, booking confirmations, and service updates.
- Payment Information: We use secure third-party payment processors (e.g., Stripe). We do not store your full credit card numbers on our servers.
- Usage Data: Information on how you access and use the Service (e.g., device type, operating system, crash logs) to help us improve app stability.
2. How We Use Your Information
We use your data for the following specific purposes:
- To Provide Instant Quotes: Your address and satellite data are processed to generate a guaranteed price in seconds.
- To Execute Services: We share your Service Address, Lawn Details, and Access Instructions (e.g., "gate code") with our independent Contractor Partners so they can perform the work.
- To Communicate: To send you booking confirmations, arrival notifications, job completion photos, and invoices.
- To Ensure Safety & Quality: We may track the location of our contractor crews to verify arrival times and job duration.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties for marketing purposes. We share your information only in the following limited circumstances:
- Contractor Partners: With the specific mowing crew assigned to your job, strictly for the purpose of completing the service. We do not share your phone number or email with contractors unless you explicitly authorize it for direct coordination.
- Service Providers: With trusted third-party vendors who help us operate (e.g., Stripe for payments, Google Maps for location services, Twilio for SMS notifications).
- Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Retention and Deletion
- Retention: We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
- Deletion: You have the right to request the deletion of your account and personal data. You can do this by:
5. Data Security
The security of your data is important to us. We use commercially acceptable means to protect your Personal Information, including encryption for payment data (PCI-DSS compliant). However, remember that no method of transmission over the Internet is 100% secure.
6. Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children.
7. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us: